Privacy Policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

  1. Credit

2.1    This document was created using a template from SEQ Legal (http://www.seqlegal.com).

  1. Collecting personal information

3.1    We may collect, store and use the following kinds of personal information:

(a)    Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).

(b)    Information that you provide to us when registering with our website (including your email address).

(c)    Information that you provide when completing your profile on our website (including your name, contact information and address).

(d)    Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address).

(e)    Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use).

(f)    Information relating to any purchases you make through our website (including your name, address, telephone number, email address and card details).

(g)    Information that you post to our website (blog) for publication on the internet.

(h)    Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication and any other personal information that you choose to send to us).

  1. Using personal information

4.1    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2    We may use your personal information to:

(a)    administer our website and business;

(b)    personalise our website for you;

(c)    enable your use of the services available on our website;

(d)    supply to you services purchased through our website;

(e)    send statements, invoices and payment reminders to you, and collect payments from you;

(f)    send you non-marketing commercial communications;

(g)    send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(h)    send you marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications);

(i)     provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(j)     deal with enquiries and complaints made by or about you relating to our website;

(k)    keep our website secure and prevent fraud; and

(l)     verify compliance with the terms and conditions governing the use of our website.

4.3    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.4    All our website financial transactions are handled through our payment services provider, Instamojo. You can review the provider’s privacy policy at https://www.instamojo.com/privacy/. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

5.1    We may disclose your personal information to any of our employees or officers, in so far as reasonably necessary for the purposes set out in this policy.

5.2    We may disclose your personal information to any member of our group of companies (our ultimate holding company) insofar as reasonably necessary for the purposes set out in this policy.

5.3    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)    to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and

(e)    to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4    Except as provided in this policy, we will not provide your personal information to third parties.

  1. Retaining personal information

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2    Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.4    Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a)    to the extent that we are required to do so by law;

(b)    if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal information

7.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2    We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3    All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  1. Amendments

8.1    We may update this policy from time to time by publishing a new version on our website.

8.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Third party websites

9.1    Our website includes hyperlinks to, and details of, third party websites.

9.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Cookies

10.1  Our website uses cookies.

10.2  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

10.3  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

10.4  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Contact

11.1  You can contact us by using details in Contact Us page.