FAQ's

Listed below are some frequently asked questions. Should you require any additional information or have a question which is not covered below, please contact us.

faq

What is Cleansweep’s One-time Cleaning Service (OTC)?

Cleansweep’s OTC is a professional cleaning service. The objective is to provide a ‘hassle-free’ cleaning experience for consumers, delivering convenience and quality through an end-to-end solution model. The service can be undertaken on a one – time basis or as an annual maintenance contract. Cleansweep is a division of GroupL Services.

What is the difference between essential, extensive and exhaustive cleaning?

All three services offered are upto a high standard. The fundamental difference is that Essential cleaning is limited to mainly manual cleaning and Extensive and Exhaustive cleaning, as the name suggests involves a thorough deep cleaning, with the help of machines. Essential cleaning can be completed within a few hours and Extensive and Exhaustive cleaning are time taking due to nature of work. Some machines used in Extensive and Exhaustive cleaning are: steam cleaner, industrial wet and dry vacuum (30 ltr.), glass cleaning kit, single disc machine and scrubber driers. The difference between Exhaustive and Extensive cleaning is that the former includes extensive cleaning plus floor polishing, steam cleaning of bathrooms and kitchen and pest control of kitchen.

What are the benefits of availing Cleansweep’s OTC Service?

No housekeeping company offers you a stronger guarantee than Cleansweep. You may come to call it the ultimate peace of mind.
  • Done right the first time: Our training and processes ensure that the work is completed to full satisfaction the first time itself, reducing costs and increasing efficiency.
  • Quality Control: Our staff are trained on utilizing only the best quality cleaning materials in the most efficient quantities.
  • Same-day solution: When you need us, we’ll have a solution within 24 hours.

My house has been painted and the floors have gotten dirty. I would like them cleaned, what service do you offer?

You can opt for a floor scrubbing service.  Floor scrubbing uses a single disc machine, vacuum, appropriate cleaning chemical and 3M pads to clean the surface of the floor. This process removes top level dirt and grime from the floor. This is a cleaning process.  A floor scrubbing is not a shine restoration process and nor will it remove blackness from joints, cracks or pin holes on marble. Floor scrubbing will not remove stains which have seeped into the surface of the stone. Floor scrubbing can be used on marble, granite, tiles, kota or any other hard floor surface.

I have marble, which is 2 years old. The stone is fine, there are no cracks, it’s just looking dull. It has a few small scratches on the surface of the stone and scuff marks. What service do you recommend?

We would recommend getting a 3 – step marble polishing process done, also known as a super shine. This process uses the last three steps of a diamond polish process to clean the floor, remove any small scratches that may be there on the surface of the marble and restore a mirror finish shine to the flooring. A super shine is a good process to apply to marble flooring as a maintenance process or to restore shine to marble.

We have old white Indian marble in our office. The marble has no cracks. However, it is looking dull, the corners are black and there are some coarse black patches. What service should I opt for to get my marble cleaned and bring shine back?

The 6-step marble polishing process would be the correct solution for your requirement. The blackness that you are seeing in your marble is dirt, which gets collected in the pores of the marble over a period of time. In a 6 – step marble polishing process, we will use a lower grit abrasive pad to cut out the dirt and then subsequent higher grit pads, which will remove scratches and restore shine to the marble.

I have Botticino marble, which is 6 years old. The marble has developed cracks in many places, the joints have become black and there are a few scratches on the stone. I would like the marble to look clean, all the black cracks and joints to be cleaned and a high gloss shine. How is this possible?

Please get a marble diamond polish done. This is a complete marble restoration process. In this process, all the cracks will be repaired, the joints will be changed and all scratches will be removed from the stone. You will get a high – gloss, mirror finish shine. You can also opt to apply a hardener on your marble flooring. The hardener is applied after grit 200 and left overnight for the stone to absorb as much as it can through the open pores. The purpose of the hardener is to make the stone more durable, less susceptible to cracks and improve stain resistance.

Our office was recently renovated. However, we did not change the marble. After all the construction work, the marble has gotten long scratches in some places and the joints have opened up. Moreover, at the foot of two doorways, there are wood polish stains and in the washroom below the dustbin there is rust stain. Please advice if the stains can be removed and what can be done to revive the marble?

A marble diamond polish will restore the marble to its original condition. Through this process the scratches will be removed and all the joints will be repaired. After cutting the stone with the lowest grit, whatever stains are on the surface of the stone will be removed. If there is anything that has seeped into the stone, for that we will use appropriate stain removers with poultice method to absorb the stain from the floor. There after we will complete the polishing process, as usual.

I have beige, Italian marble in my basement. This marble has developed many pin holes and is looking black. How can this be rectified?

The pin holes are looking black because dirt would have gotten stuck in the pin holes, which will now only come out after using an abrasive pad to cut the marble. In basement’s sometimes because of moisture, the stone becomes soft, which makes it susceptible to developing pin holes. Also, the moisture from below the stone needs an outlet, it rises through the stone and settles on the surface of the marble, making the surface rough. In such a case, we would first recommend a site visit to check if there is a moisture issue with the marble. If not, we can do a marble diamond polish with a resin filling. A resin coating is applied to the marble at the time of filling joints and repairing cracks and left for 24 hours to dry. The coating will lodge itself in all the open pin holes and dry there. There after we will cut the excess resin and complete the marble diamond polish process.

Do you provide polishing services for newly installed marble?

Yes, we do. In the case of newly installed marble, we will first use a metal grit to cut the stone so as to remove any lippage. There after we will do the necessary filling. The nature of filling will depend on the stone. For example – on an Italian Botticino we would use beige Tenax filling, for Satwaru we recommend a good quality epoxy filling so that the joints don’t look too white and they don’t turn yellow after some time. After completing the polishing process, we will use a polishing compound appropriate for stone being polished. We do not use any wax in place of polish. A client may wish to use a hardener at the earlier stage of polishing or an impregnating sealer at the end. Both of which, we can apply. Our team is well trained to polish floors, skirting, wall cladding, steps, step riser, grooves, moulding and counter tops.

How long will the shine last on my marble?

The shine on the marble will last depending on the maintenance process of the marble. Please note, marble is a soft, natural stone.

Some useful do’s and don’ts for daily marble maintenance:

  • Do dust mop floors frequently.
  • Do clean surfaces with mild, PH neutral cleaners. When wet mopping floors, please remember to change the water frequently. After mopping, dry the floor with soft cloth. Avoid excess use of water on stone surface. Absorb any extra water.
  • Do thoroughly rinse and dry the surface with clean, clear water after washing with any chemical.
  • Do blot out spills immediately.
  • Do protect the floor surfaces with non – slip mats, and counter tops with coasters, trivets or placements. Sand, dirt and grit do the most damage to stone surfaces due to their abrasive nature. Normally, it will take a person about 6 – 8 steps on a floor surface to remove sand or dirt from the bottom of their shoes. Mats at the entrance will help to minimize the sand, dirt and grit that will scratch the stone surface.
  • Don’t use vinegar, lemon juice or other cleaners containing acids on marble, limestone, travertine, or onyx surfaces.
  • Don’t use cleaners that contain acids such as bathroom cleaners, grout cleaners and or tile cleaners.
  • Don’t use vacuum cleaners or ladders that are worn. The metal or plastic attachments or the wheels may scratch the stones surface.
  • Protect the ends of furniture so that sharp edges so not scratch the marble.

Marble floors do require maintenance and a professional floor care company like Cleansweep can provide periodic stone care.

What is the difference between availing your services and getting my floors polished from a local vendor?

  Cleansweep Local Vendor
Trained manpower All our staff are on our payroll and undergo regular training to ensure they are well versed in their job roles, confident using all machines and have full knowledge of chemicals, their usage and proportions. Brings manpower as per job. No training provided.
Fulfilment of time commitment We complete our job in the time frame we commit. No time commitment
Payment mode We accept payment by cash, cheque or bank transfer. We can provide GST bill. Depends from vendor to vendor.
Material and machinery We use good quality machines, which are serviced bi-weekly. Our team uses all original material. We will not cheat a client by using incorrect material. Machines are old, not well maintained. Will look to save costs on material.
Customer Support We have a team of operations supervisors who are always available to address any client concerns. We answer all client calls and meet our clients at committed time. May not answer your calls. Will not attend meetings on time. No professional approach.
Protect client’s walls and furniture If we are working in a residential property and our job could involve splashes on the wall, we will ensure to provide appropriate packing so as to protect our client’s walls, personal belongings and furniture. May or may out provide packing. Will look to save costs by using less than required.

What kind of chemicals and cleaning equipment do you use?

All the chemicals we use are as per OEM instructions and are specific to be the surface applied on. Further, all the chemicals and consumables sourced, are as per best practice in the industry. We use top class machines, imported from Germany and Italy.

What will happen if the Janitor does not do his job well?

We have trained supervisors who are independently responsible for the quality of the job executed at your premises. They will monitor the progress at the site, and take corrective action to ensure that the procedures adopted by the janitors meet Cleansweep’s standards.
If required we also have the option of replacing the janitor in case of any problem at the site. Should you wish to communicate any complaint or displeasure, you can contact us at 1800 300 21515 and we shall immediately act on the issue.

What if something breaks or gets damaged during the service being executed?

Our staff are well trained and ensure that breakages are absolutely minimum. However we request that expensive items be stored such as: glassware, decorative items, decanters, statues and / or anything that is of importance.

Should I pay the Janitor anything else?

Your payment to Cleansweep covers the entire contract for material as well as labor for the cleaning job to be executed at your site. You need not pay any extra amount to the janitor.

Do I need to make any preparations before your team arrives and do I need to stay during the cleaning?

Yes, we would require arrangements to be made for water and electricity.  If you have any sensitive areas, then please do inform the supervisor and store away all fragile/expensive items. Besides this, you are at leisure. Our cleaning operatives are full-time employees of the company; police verified and carry strong referrals. They have also been insured adequately and undergo health check-ups regularly to ensure hygiene and safety.

Will Cleansweep’s OTC service be expensive?

The rates across all our services offered are priced scientifically keeping in mind the recommended systems desired for a high quality finish. This is a transparent process to ensure that you pay as per the standard rate card and final quotes are based on authentic measurements. We have a minimum billing policy of INR 2,500. However, if your order value is less than that amount, please call us on 180030021515 and our Customer Care Executive will help you out.

What is your payment policy?

Cleansweep follows a 50% advance payment policy for the cleaning estimate furnished to you, and the remainder on the day of completion of the job. The payment options include – payment by cheque in favour of GroupL Services Pvt. Ltd. or the money can be transferred to our bank account through RTGS/NEFT.

How much time will Cleansweep’s OTC team take to execute the contract?

The time taken to complete a job depends on the nature of work and area to be cleaned. Cleansweep representatives will prepare the work schedule, which will include information with respect to start and end dates of cleaning.

What is your cancellation policy?

We request you to call / email us to intimate regarding cancellation, at least 24-hours prior to the commencement of the service (service usually starts at 10am). We charge a small cancellation fee of INR 500 if intimation is not provided.

What is your rescheduling policy?

In case you want to reschedule a cleaning service, please reach out to us at least 24 hours prior to the appointment so that we can arrange for the service to be provided on another date (subject to availability).

Can I change my order after booking a service?

Please call us on our helpline 180030021515 to speak with our Executive to edit your order.