Cleansweep - Terms & Conditions

Terms and Conditions for Cleaning Services and Floor Scrubbing

  • There should be the availability of hot water and electricity as these both are a very important components of the cleaning service.
  • Once the cleaning has been done and verified by the client we won’t be liable to re-clean the same area. Any repetition of the verified work will be chargeable and paid by client separately as per actual.
  • The client should be available at the time of completion of the task to avoid any ambiguities. If there is any dissatisfaction, it should be raised before the completion certificate is signed off. Any subsequent visits post completion of work will be charged at Rs. 1000 per day.
  • Heavy furniture is not moved as a part of this service package. Insides of wardrobes, closed storages, cabinets, drawers are not a part of this service package. Kitchen cabinets are not cleaned from inside. Stains from carpets or upholstery are not removed as part of this service package. Clearing/ Arrangement/Sorting of stored items is not a part of this service package. Terraces, gardens, façades, awnings, staff quarters and canopies are not a part of this service package. Walls will not be cleaned / washed.
  • The client should make necessary arrangements for security during the cleaning period. Under any circumstances, we will not be responsible for misplaced/lost items.
  • Window cleaning will be effected on the side where there are grills.
  • We shall bring a measuring laser device and measure the area to the cleaned, which shall be binding.
  • We will endeavour to complete our work as per our schedule. If for any reason client cancels or requests us to come on another day, that will be chargeable.
  • All cancellations must be received 24 hours prior to start date and time of cleaning job. Any cancellations received less than 24 hours before start date and time will be charged at Rs. 5000.

Terms and Conditions for Super Shine for Marble

  • All cancellations must be received 24 hours prior to start date and time of marble polishing job.
  • Any cancellation received less than 24 hours before start date and time or on day of the service, we will charge the Client Rs. 5000.
  • It is the Client’s responsibility to clear the areas where the work is to be performed from any furniture, rugs, vases, plants, etc. Should despite this provision, some moving be necessary, Cleansweep cannot be held responsible for any possible damage occurring to any of the Client’s belonging.
  • Should the Client choose to leave some of the furniture, etc. in any of the area where the work is to be performed, Cleansweep cannot be held responsible for any damage occurring to it. We will endeavor to work around it and protect your property.
  • The Client should make necessary arrangements for security during the cleaning period. Under any circumstances, we will not be responsible for misplaced/lost items.
  • There should be availability of hot water and electricity as these both are very important components for the cleaning.
  • We shall bring a measuring laser device and measure the area to the polished, which shall be binding.
  • Because of the necessity of using a certain amount of water to implement the process of super shine for marble polishing, Cleansweep cannot be held responsible for any damage caused by water going through cracks in wall or floors etc. We do provide covering above skirting (if required) and for doorways. Every step is taken to ensure as little spillage of water as possible. However, if there are unforeseen cracks or seepages, we cannot be held liable for water going through in these cases.
  • Secure place to dispose the slurry and waste is required.
  • Secure place to keep our machines and tools is required.
  • Should the Client wish to get any wall cladding polished at the same time as he / she is getting floors polished, this must be intimated to the company before-hand. All walls and counter – tops are to be completed first and then polishing of flooring is to be completed. Incase we are directed to polish marble cladding after we have completed the polishing of the floors, Cleansweep will not re-polish the floors after completing the cladding. Moreover, Cleansweep’s rates for polishing of cladding and counter tops will apply.
  • Our workers will clean the area and also remove all masking material and clean splatters from corners, moldings, mirrors, walls etc. We use good quality plastic and masking tapes to protect your walls, if required. Though it is not required in a super shine as we will not be doing the skirting. The masking tape would usually not take off paint from the walls. Paint from walls will only come off with masking tape if the walls are damp or have been recently painted. Both of these conditions are beyond our control.
  • The Client should be available at the time of completion of the task to avoid any ambiguities. If there is any dissatisfaction, it should be raised before the completion certificate is signed off. Any subsequent visits by our team will be charged at Rs. 1000 a visit for collection of payment or clearing any ambiguities.
  • Super shine for marble does not include skirting. This service is only provided on floor area.
  • Any work done by hand, which does not use a machine will deliver a different shine from machine work.
  • Super shine for marble is a maintenance process for marble to improve shine. It will not repair cracks, change grouting, remove stains or any scratches that are deep in the stone.
  • Shortcomings in the marble – sometimes the shine of the marble is affected by the quality of the stone. Despite using exactly the same process on two pieces of marble, we may get a different shine and that will ultimately depend on the quality and nature of the stone.

Terms and Conditions for Marble Polishing

  • All cancellations must be received 24 hours prior to start date and time of marble polishing job.
  • Any cancellation received less than 24 hours before start date and time or on day of the service, we will charged at Rs. 5000.
  • It is the Client’s responsibility to clear the areas where the work is to be performed from any furniture, rugs, vases, plants, etc. Should despite this provision, some moving be necessary, Cleansweep cannot be held responsible for any possible damage occurring to any of the Client’s belonging.
  • Should the Client choose to leave some of the furniture, etc. in any of the area where the work is to be performed, Cleansweep cannot be held responsible for any damage occurring to it. We will endeavor to work around it and protect your property.
  • The Client should make necessary arrangements for security during the cleaning period. Under any circumstances, we will not be responsible for misplaced/lost items.
  • There should be availability of hot water and electricity as these both are very important component for the cleaning.
  • We shall bring a measuring laser device and measure the area to the cleaned, which shall be binding.
  • Because of the necessity of using a certain amount of water to implement the process of grinding, honing and polishing of stone, Cleansweep, cannot be held responsible for any damage caused by water going through cracks in wall or floors etc. We do provide covering above skirting and for doorways. Every step is taken to ensure as little spillage of water as possible. However, if there are unforeseen cracks or seepages, we cannot be held liable for water going through in these cases.
  • Secure place to dispose the slurry and waste is required.
  • Secure place to keep our machines and tools is required.
  • Should the Client wish to get any counter tops, wall cladding and moulding polished at the same time as he / she is getting floors polished, this must be intimated to the company before-hand. All walls and counter – tops are to be completed first and then polishing of flooring is to be completed. Incase we are directed to polish marble cladding / countertops after we have completed the polishing of the floors, Cleansweep will not re-polish the floors after completing the cladding. Moreover, Cleansweep’s rates for marble polishing of cladding, countertops and moulding will apply. Please consult company representative to know more. We have separate rates for marble floor, skirting, cladding, grooves / moulding, chamfering, counter tops, step / step riser, which our team will share with you. Counter tops polishing is charged per piece. Sealer and densifier if required, will be charged extra.
  • Our workers will clean the area and also remove all masking material and clean splatters from corners, moldings, mirrors, walls etc. We use good quality plastic and masking tapes to protect your walls. The masking tape would usually not take off paint from the walls. Paint from walls will only come off with masking tape if the walls are damp or have been recently painted. Both of these conditions are beyond our control.
  • The Client should be available at the time of completion of the task to avoid any ambiguities. If there is any dissatisfaction, it should be raised before the completion certificate is signed off. Any subsequent visits by our team will be charged at Rs. 1000 a visit for collection of payment or clearing any ambiguities.
  • Stains – we cannot give any guarantee for removing stains from marble. If a stain has seeped deep into the stone, it may not be possible to remove the same. If stain is not removed by diamond polish and if there is any potential to remove the stain through poultice method, we will intimate Client. This will be charged extra and will depend on the stain to be removed.
  • Shortcomings in the marble – sometimes the shine of the marble is affected by the quality of the stone. Despite using exactly the same process on two pieces of marble, we may get a different shine and that will ultimately depend on the quality and nature of the stone.
  • Shortcomings in installation of marble – marble may develop more cracks in a particular area as compared to others. Despite repairing them through diamond polish, cracks may appear again in the same area after some time. This can happen due to lack of proper support under that particular piece of marble, which is an installation issue and not a problem with our diamond polish. White sedimentation patches may also be seen on marble and it is because of improper sealing below the stone. Even after completing a diamond polish, these patches will develop again after some time. To know if you have any of these issues with your marble, please ask our team and they will notify you.